pay77 Casino & Sportsbook Data Care

What we collect on pay77

We collect information in three categories. First, account registration data: your email address, password (hashed and salted), full name, date of birth, and phone number. Second, identity verification documents: a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). Third, transaction data: deposits, withdrawals, game sessions, and payment method details.

We also collect technical data: your IP address, device type, browser version, and session logs. This helps us detect fraud, troubleshoot technical issues, and understand how members use our platform. We do not collect location data unless you explicitly grant permission. We do not track your activity outside pay77.

How we use your data

We use your data for five purposes. First, account management: we verify your identity, process your deposits and withdrawals, and maintain your account balance. Second, compliance: we verify that you meet our member criteria and comply with anti-money-laundering regulations. Third, fraud prevention: we analyze transaction patterns to detect suspicious activity and protect your account.

Fourth, customer support: we use your data to respond to your inquiries, resolve disputes, and improve our service. Fifth, legal obligation: we retain transaction records as required by local law. We do not use your data for marketing, profiling, or automated decision-making. We do not share your data with third parties except as described in this policy.

Third-party processors and data sharing

We share your data with third parties only when necessary to provide our service. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our identity verification provider receives your ID and address documents to confirm your identity. Our hosting provider stores our servers and databases.

All third-party processors are bound by confidentiality agreements and must comply with data protection standards equivalent to our own. We do not share your data with marketing companies, data brokers, or advertisers. We may disclose your data to law enforcement or regulatory authorities if required by law. We will notify you of such disclosure unless legally prohibited from doing so.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners receive payment details to process transactions. They are bound by confidentiality agreements.

Identity verification

Our verification provider receives your ID and address documents. They delete these documents after verification is complete.

Hosting and analytics

Our hosting provider stores our servers. We do not use third-party analytics that track individual users.

Legal disclosure

We may disclose data to law enforcement or regulators if required by law. We will notify you unless legally prohibited.

Data retention and deletion

We retain your data only as long as necessary. Account registration data (email, name, phone) is retained for as long as your account is active. Identity verification documents are deleted 30 days after verification is complete, unless we are required to retain them by law. Transaction records are retained for seven years to comply with anti-money-laundering regulations.

If you close your account, we delete your personal data within 30 days, except for transaction records which we retain for seven years. If you request data deletion before closing your account, we will delete non-essential data (phone number, address) but retain transaction records as required by law. To request deletion, contact our support team with your account email.

Your rights regarding your data

You have the right to access, correct, and delete your personal data. You can view your account information anytime in the Account section of pay77. To correct inaccurate information, contact our support team. To request deletion of non-essential data, submit a request via email, and we will process it within 14 days.

You have the right to data portability: we can provide your data in a machine-readable format (CSV or JSON) upon request. You have the right to object to processing: if we process your data for a purpose you do not consent to, you can object, and we will stop processing unless we have a legal obligation to continue. To exercise any of these rights, contact our support team.

• 1
  Right to accessData

  You can view your account information anytime in the Account section. Contact us to request a full data export.

• 2
  Right to correctAccuracy

  If your account information is inaccurate, contact our support team to update it.

• 3
  Right to deleteErasure

  You can request deletion of non-essential data. Transaction records are retained for seven years per law.

• 4
  Right to portabilityExport

  We can provide your data in CSV or JSON format upon request within 14 days.

Cookies and tracking

We use cookies to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Preference cookies (language, theme) persist for 12 months. We do not use cookies for tracking or profiling. We do not use third-party cookies or analytics that track your behavior across websites.

You can disable cookies in your browser settings, but this may affect your ability to use pay77. We do not use pixel tags, web beacons, or other tracking technologies. We do not track your activity outside our platform.

Data security and encryption

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted via SSL/TLS. Your password is hashed and salted, meaning we cannot retrieve it—only reset it if you forget. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.

We limit access to your data to authorized staff who need it to perform their job. All staff sign confidentiality agreements. We conduct regular security training and maintain detailed access logs. If we detect a data breach, we will notify affected members within 72 hours and provide guidance on protective steps.

International data transfers

Our servers may be located outside your jurisdiction. When you use pay77, your data may be transferred to and stored in countries with different data protection laws. By using pay77, you consent to such transfers. We ensure that all international transfers comply with applicable data protection standards and are protected by encryption and contractual safeguards.

If you are in a jurisdiction with strict data protection laws (such as the European Union), we implement additional safeguards to ensure your data is protected to the same standard as in your home country.

Children and minors

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we become aware that a minor has registered an account, we will delete the account and all associated data immediately. Parents or guardians who believe a minor has registered should contact our support team.

Changes to this policy

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of pay77 after such notification constitutes acceptance of the updated policy. If you do not agree to the changes, you may close your account and request deletion of your data.

Contact and complaints

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via email or in-app chat. We will respond within 14 days. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Our support team is available in English during standard business hours. For members in Jakarta, Surabaya, Bandung, Medan, or Semarang, we can assist with account-specific privacy questions. We handle all privacy requests confidentially and do not share your inquiry details with third parties.

Summary: Your data on pay77

We at pay77 collect personal data necessary to verify your identity, process payments, and comply with local law. We encrypt all data, limit access to authorized staff, and delete data when it is no longer needed. We do not sell your data, use it for marketing without consent, or share it with third parties except as necessary to provide our service.

You have the right to access, correct, and delete your data. You can view your account information anytime in the Account section. To exercise your rights or report a privacy concern, contact our support team. We are committed to protecting your data and operating pay77 with transparency and integrity.

Our services are available only where local law permits. If you have questions about how we handle your data or how our practices comply with your jurisdiction's laws, contact us. We will provide detailed guidance on your rights and our obligations.

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